Products with quality defects (e.g., blurry printing, damage, craftsmanship errors)
Items that do not match your custom specifications (e.g., wrong text/logo, color mismatch)
2.Non-Eligible Returns/Exchanges
Personal reasons (e.g., change of mind, incorrect custom info provided, wrong size selected)
Normal wear and tear or minor color variations (slight differences between screen and physical product are normal)
Customized items that have been used, washed, or damaged
How to Request a Return/Exchange
Submit a Request: Within 7 days of delivery, email support@hyperbuy.com with your order number, photos/videos of the issue, and a screenshot of your custom details.
Review & Confirm: We will verify the issue within 2 business days and approve a free replacement or full refund.
No Need to Return: Custom items do not need to be shipped back—we will process your replacement or refund directly to save you time.
Refunds & Replacements
All refund and exchange requests are subject to our review and verification. Once a refund request is approved, we will process the refund within 3-5 business days.
Funds will be returned to your original payment method within 5-7 business days, depending on your bank’s processing schedule.
For approved exchanges, the items will be re-manufactured and dispatched within 1-2 business days.
