Shipping policy

SHIPPING TERMS

1. Shipping Zones & Delivery Times

• United States (All 50 States + Puerto Rico, Alaska, Hawaii)
  
  • Standard Shipping: 2–5 business days (from our U.S. warehouse)
  • Note: Delivery times are estimates, not guaranteed. Holidays, peak seasons, and weather delays may affect transit.
  
  

2. Shipping Fees

3. Order Processing Time

• All custom POD orders require 1–2 business days for production before shipping.
• Processing time does not include weekends or U.S. federal holidays.

4. Shipping Confirmation & Tracking

• A tracking number will be sent to your registered email within 24 hours of order dispatch.
• You can track your package via the carrier’s official website (USPS/GOFO) or our Order Tracking page.

5. Address Accuracy

• Customers are solely responsible for providing accurate shipping addresses.
• We cannot modify addresses once an order has been processed. Incorrect addresses may result in delays, lost packages, or re-shipping fees ($8.99 per order).

6. Customs & Duties

• All orders ship from our U.S. warehouses, so no international customs, duties, or tariffs apply to U.S. customers.

7. Lost or Damaged Packages

• We are not responsible for lost, stolen, or damaged packages once they have been marked as "delivered" by the carrier.
• For packages marked as "in transit" for more than 10 business days, please contact our support team to file an investigation with the carrier.

8. Shipping Restrictions

• We do ship to PO Boxes, APO/FPO addresses.

9. Contact & Support

For shipping issues, order inquiries, or assistance, please contact our customer service:
Email: support@hyperbuy.com
Business Hours: 

• Pacific Time (PDT): Sunday 5:30 PM – Monday 3:00 AM
• Eastern Time (EDT): Sunday 8:30 PM – Monday 6:00 AM

We are closed on weekends and U.S. federal holidays.